Best Apps For Support for Shopify

Customer support is the backbone of any successful Shopify store. A great product might attract customers, but exceptional support keeps them returning. From handling inquiries to ensuring smooth post-purchase experiences, support apps can streamline operations and enhance customer satisfaction.

Imagine losing potential sales because customers couldn’t get quick answers or feeling overwhelmed by managing inquiries across multiple platforms. With the proper support apps, you can centralize communication, automate repetitive tasks, and gather insights to improve your services. Whether you're looking for live chat solutions, AI-driven bots, or tools to simplify FAQs, these apps are designed to make your job easier.

In this blog, we’ve compiled a list of the best support apps for Shopify. Each offers unique features to help you manage customer interactions efficiently while delivering a top-notch shopping experience.

Top Apps for Support for Shopify Store in 2025

Here are the best apps for support for Shopify stores in 2025:

1. Shopify Inbox: Simplify Communication Across Channels

Shopify Inbox is a free tool designed to centralize all customer communication. Whether messages come from your store, Facebook, or Instagram, you can respond from one unified dashboard, making customer support more efficient.

Features:

• Centralized Messaging: Manage all customer inquiries from multiple channels in one place.
• Automated Messages: Use pre-set responses for FAQs like shipping times or return policies.
• Insights & Analytics: Track response times and message volume metrics to optimize support.
• Customer Engagement Tools: Send product links or discounts directly in chats.

Pros:

• Free to use with no hidden costs.
• Simplifies customer communication by consolidating messages across platforms.
• Improves response times with automated messaging tools.

Cons:

• Limited customization for the chat widget’s appearance.
• Doesn’t offer advanced features like AI chatbots or ticket management.

Use Case:

A small business with a growing online presence can use Shopify Inbox to streamline customer interactions. For instance, if a customer messages you on Instagram about a product, you can reply directly from Shopify Inbox while sharing a link to the product page, speeding up the buying process.

2. Tidio LiveChat and AI Chatbots: Automate Conversations While Staying Personal

Tidio isn’t just another live chat app—it’s your assistant for delivering real-time support and automating routine questions with AI-powered chatbots. This app blends efficiency with personalization, ensuring your customers always feel valued, even when you’re not online.

Features:

• AI-Powered Chatbots: Free up your team by letting AI handle FAQs, order tracking, and more.
• Customizable Chat Widgets: Match the chat interface with your store’s style and branding.
• Multi-Channel Messaging: Respond to customers on live chat, email, and Facebook Messenger from one dashboard.
• Analytics Tools: Track chat performance and identify trends in customer inquiries.

Pros:

• You can save time by automating repetitive tasks like FAQs and returns.
• Impress your customers with quick responses, even during peak hours.
• Boost conversions by engaging visitors in real-time, guiding them to complete purchases.

Cons:

• Advanced AI and analytics require a premium plan.
• Chatbots may struggle with nuanced or particular queries.

Use Case:

Picture this: It’s Black Friday, and your store is buzzing with activity. While you handle complex orders, Tidio’s AI chatbot assists shoppers with common questions like “What’s your return policy?” or “Do you ship internationally?” This keeps customers happy and ensures no inquiry is left unanswered.

3. Gorgias: Your All-in-One Helpdesk for E-Commerce

Gorgias streamlines customer support by consolidating all communication channels into one intuitive platform. Whether sending an email, chatting live, or commenting on Instagram, you can manage everything from one place while keeping track of order details and customer history.

Features:

• Multi-Channel Integration: Manage emails, live chat, Facebook and Instagram comments in one dashboard.
• Automated Responses: Use templates for quick replies or set rules to handle repetitive tasks.
• Order Management: Access customer order data directly in support tickets for faster resolutions.
• Macros and Rules: Streamline workflows with automated actions triggered by specific conditions.

Pros:

• Reduce response times by consolidating support channels.
• Impress your team with tools like macros that save hours of manual work.
• Personalize support by pulling customer order data directly into conversations.

Cons:

• Smaller stores might find Gorgias pricey, especially for advanced features.
• It requires some setup time to customize automation rules and templates.

Use Case:

Imagine you’re running a sale, and a flood of questions about shipping timelines starts pouring in. Gorgias lets you quickly handle those inquiries, automating responses for common queries while allowing your team to focus on more complex issues. Customers feel attended to, and you stay on top of operations.

4. Richpanel: Elevate Your Customer Support Experience

Richpanel is a customer service platform that unifies multiple communication channels, enabling Shopify merchants to manage customer interactions seamlessly. Its integration with Shopify allows for efficient handling orders and inquiries, enhancing the overall customer experience.

Features:

• Multichannel Inbox: Manage emails, live chat, SMS, Instagram, Facebook, and phone calls from a single dashboard, streamlining customer communication.
• Self-Service Portal: Empower customers to resolve common issues independently, reducing support volume and improving satisfaction.
• Sidekick AI (ChatGPT-4): Utilize AI to draft responses efficiently, ensuring timely and accurate replies to customer inquiries.
• Shopify Integration: Access customer and order details directly within the platform, facilitating quick and informed support responses.

Pros:

• Enhanced Efficiency: Richpanel consolidates various communication channels, reducing the need to switch between platforms saving time and effort.
• Improved Customer Satisfaction: The self-service portal allows customers to find solutions quickly, leading to higher satisfaction rates.
• AI Assistance: The Sidekick AI aids in drafting responses, ensuring consistency and speed in customer communications.

Cons:

• Learning Curve: Some users may initially find the array of features overwhelming, requiring time to adapt thoroughly.
• Pricing Considerations: While offering robust features, the cost may be a factor for smaller businesses.

Use Case:

Richpanel is ideal for Shopify merchants seeking to streamline customer support across multiple channels. Its self-service portal and AI capabilities make it particularly beneficial for businesses aiming to reduce support workload while maintaining high customer satisfaction.

5. Zendesk: Comprehensive Support Solution

Zendesk is a versatile customer service platform offering tools to enhance customer interactions. Its integration with Shopify enables the efficient management of customer inquiries and support tickets.

Features:

• Ticketing System: Organize and prioritize customer inquiries effectively, ensuring timely responses.
• Live Chat: Engage with customers in real time, addressing their concerns promptly.
• Knowledge Base Management: Create and manage a repository of information to assist customers and support agents.
• Analytics and Reporting: Gain insights into support performance, identifying areas for improvement.

Pros:

• Customizable Interface: Tailor the platform to align with specific business needs and workflows.
• Multilingual Support: Cater to a diverse customer base with support for multiple languages.
• Scalability: Adaptable to businesses of various sizes, from small enterprises to large corporations.

Cons:

• Complex Setup: Businesses with limited technical expertise may find the initial setup process challenging.
• Higher Pricing: Advanced features come at a premium, which may be a drawback for small businesses.

Use Case:
Zendesk is perfect for enterprises that are handling a high volume of customer inquiries across multiple channels. For example, a global e-commerce brand can use Zendesk’s ticketing system and multilingual support to address concerns efficiently, ensuring customer satisfaction and loyalty.

6. Reamaze: Simplified Support with CRM Capabilities

Reamaze stands out by combining customer support with customer relationship management (CRM). This app streamlines conversations and provides insights into customer behavior, enabling businesses to offer personalized support.

Features:

• Unified Inbox: Combine all support channels—email, live chat, social media, and SMS—into one easy-to-manage interface.
• Automated Workflows: Set up triggers and rules to automate repetitive tasks, saving time for your team.
• Real-Time Monitoring: See what customers browse your site in real-time and offer proactive support.
• CRM Integration: Access detailed customer profiles, including past purchases and interactions, to personalize responses.

Pros:

• Simplifies team collaboration with a shared inbox.
• Offers real-time engagement to reduce cart abandonment.
• Enhances personalization with integrated CRM capabilities.

Cons:

• Advanced features require additional training for teams.
• Pricing can be steep for small businesses.

Use Case:

Reamaze is ideal for businesses looking to merge customer support with relationship management. For instance, a boutique Shopify store can monitor customer browsing behavior and proactively suggest products via live chat, creating a seamless and personalized shopping experience.

7. Moose: Live Chat WhatsApp, FAQ – Versatile Support for Every Store

Moose is a platform that combines live chat, WhatsApp integration, and FAQ functionality. This app allows Shopify merchants to handle customer queries efficiently while providing customers with real-time order updates and a self-service FAQ section.

Features:

• Omnichannel Support: Connect with customers via live chat, WhatsApp, and other platforms for seamless communication.
• Customizable FAQ Pages: Build FAQ pages tailored to your products and policies, reducing repetitive queries.
• Order Tracking: Provide real-time order updates to keep customers informed.
• Quick Setup: Easily integrate Moose into your Shopify store without the need for coding expertise.

Pros:

• It makes it easy to manage conversations across multiple channels.
• FAQ builder reduces the workload on your support team.
• The intuitive interface simplifies setup and management.

Cons:

• Limited advanced chatbot capabilities for complex queries.
• The free version may include only some premium features.

Use Case:

Imagine running a cosmetics store with frequent customer inquiries about order status and product usage. Moose enables you to respond instantly via WhatsApp while directing customers to your FAQ page for detailed product information, saving you and your team time.

8. Robo Calls PK – Automated Calling for Efficient Support

Robo Calls PK simplifies communication by enabling Shopify store owners to send automated voice messages to their customers. Whether it’s order updates, promotional messages, or feedback requests, this app streamlines outreach efforts.

Features:

• Automated Call Campaigns: Schedule voice messages for order confirmations, shipping updates, or promotions.
• Customization Options: Personalize voice messages to align with your brand.
• Feedback Collection: Use automated calls to gather customer feedback.
• Bulk Calling: Reach multiple customers simultaneously, saving time and effort.

Pros:

• Automated outreach saves time, especially during peak sales periods.
• Offers a unique way to engage with customers compared to traditional email or SMS.
• Bulk calling ensures timely updates for multiple customers.

Cons:

• It may not suit businesses whose customers prefer non-intrusive communication methods like email.
• Lacks live interaction capabilities for resolving immediate customer concerns.

Use Case:

A furniture store running a flash sale can use Robo Calls PK to notify customers about exclusive deals and order updates. This personal touch enhances engagement while keeping your audience informed.

9. GrapeVine Post Purchase Survey – Gather Insights to Improve Customer Experience

Grapevine Post Purchase Survey allows Shopify merchants to gather valuable customer feedback after purchasing. Understanding what works and doesn’t helps improve the overall shopping experience and boost retention.

Features:

• Customizable Surveys: Design surveys to match your brand and ask targeted questions about customer satisfaction.
• Integration with Shopify: Automatically send surveys post-purchase, ensuring high response rates.
• Data Analytics: Gain insights from survey responses to identify trends and areas for improvement.
• Incentive Options: Offer discounts or other incentives to encourage survey participation.

Pros:

• Helps improve customer satisfaction by gathering actionable insights.
• Easy integration with Shopify ensures smooth survey delivery.
• Incentives increase participation and provide an opportunity for repeat purchases.

Cons:

• Incentivized surveys may lead to biased responses.
• Limited to post-purchase feedback—doesn’t address real-time support needs.

Use Case:

A clothing store looking to enhance its return policy can use GrapeVine to collect feedback on customer experiences. The store can refine its policies by analyzing responses to better meet customer expectations, ultimately driving loyalty and repeat sales.

Conclusion

Adequate customer support isn’t just about solving problems but building relationships and trust. The apps discussed in this blog equip your Shopify store with the tools to offer seamless, personalized, and efficient support. From managing inquiries across platforms to collecting valuable feedback, these apps ensure customers feel valued at every step.

Choosing the right app depends on your specific needs. Whether you’re looking to automate chat responses, provide real-time assistance, or streamline post-purchase surveys, there’s an option for you. As your business grows, the proper support tools will save time, improve satisfaction, and boost customer loyalty.

Don’t let unanswered questions or slow responses hold your store back. Explore the apps mentioned here and elevate your support strategy to the next level. Try Spocket to fulfill your dropshipping needs.